Last Updated: July 26, 2026
1. Refund Principles
YMSMS is committed to providing quality cloud communication services. We have also established a fair and transparent refund policy that balances user rights with service sustainability.
Important Note: Due to the nature of virtual numbers and communication services (instant consumption), most used service fees cannot be refunded. We offer refunds only in the clearly listed situations below.
2. Eligible Refund Situations
| Situation | Description |
|---|
| Platform Technical Failure | If services become completely unavailable due to platform issues, fees for the affected period will be refunded after verification |
| Duplicate Charges | Duplicate charges caused by payment system failures will be fully refunded |
| Unused Orders | Orders with no usage (no SMS received, no operations performed) are eligible for full refund within 24 hours of purchase |
| Accidental Large Top-up | Single top-ups exceeding $500 with zero consumption can be refunded within 2 hours (payment processing fees deducted) |
3. Non-Refundable Situations
The following situations are NOT eligible for refunds:
- Orders where services have been used (including but not limited to: SMS received, number obtained)
- Purchases due to user error (wrong country/operator/package selection)
- Balance refund requests after account suspension for Terms of Service violations
- Requests based on subjective reasons such as "not satisfied", "don't need it anymore", "poor experience"
- Orders past the refund application deadline
- Balance or services obtained through promotional activities or coupons
- Financial losses caused by users disclosing their own account information
4. Refund Process
- Submit Request: Submit a refund request through customer service channels, providing order ID and reason
- Review Period: The platform will complete review within 1-3 business days; additional information may be requested
- Result Processing: After approval, refunds will be returned to your original payment method within 3-7 business days
- Confirmation: Actual arrival time depends on bank or payment processor processing speed
5. Refund Methods & Timeline
| Payment Method | Refund Method | Expected Arrival |
|---|
| Cryptocurrency (USDT) | Return to original address | 1-3 business days |
| Credit/Debit Card | Return to original card | 5-10 business days |
| Other E-Payment | Original path return | 3-7 business days |
Note: Payment processing fees (typically 1%-5%) may be deducted from refunds. Actual deductions may vary.
6. Special Circumstances
- Exchange Rate Fluctuations: Refund amounts are based on the original transaction currency and amount as recorded by the platform; we do not cover exchange rate differences
- Partial Refunds:For partially used orders that meet conditions, refunds may be calculated on a pro-rata basis for unused portions
- Dispute Resolution:If you disagree with a refund decision, you may submit an appeal for senior team review
7. Policy Changes
We reserve the right to modify this Refund Policy at any time. Material changes will be announced via website notice. Modified policies apply only to transactions made after the change, without affecting refund rights for previously completed transactions.
8. Contact Us
For any questions about refunds or to submit a request, please contact us:
- Customer Service: See contact information on homepage footer
- When submitting, please provide: Registered Email + Order Number + Reason